Our jewelry is crafted from premium stainless steel (surgical grade, hypoallergenic, tarnish-free), waterproof materials that love water as much as you do!

All our jewelry is coated with 18k gold using a technique called Physical Vapor Deposition.

This modern method of coating is 10x more durable than traditional gold plating, certified by 3rd Party Laboratory tests and certifications!

Whether it’s a splash in the pool, a dip in the ocean, or an accidental shower (oops!), Marelis jewelry is built to shine on without rusting, tarnishing, or losing its sparkle. Perfect for all your adventures—planned or spontaneous!

You bet! All our pieces are made with high-quality stainless steel and are 100% nickel-free. Fun fact: it's the same material used in medical and hospital applications because of its corrosion resistance, human biocompatibility, and low reactivity. In other words, our jewelry is as kind to your skin as a cuddle from a hypoallergenic puppy—and perfect for anyone with allergies or sensitive skin! 🐾✨

Yes, absolutely! We use genuine freshwater pearls, carefully selected and adored for their gorgeous, iridescent glow. They're the real deal—no imposters here—because only the best pearls are worthy of your fabulousness! 💎✨

It's all thanks to our unique coating process! We use high-quality stainless steel, coated with 18k gold through a technique called Physical Vapor Deposition (PVD).

This modern method is ten times more resistant than regular gold plating, eco-friendly, and uses a vacuum coating process to create an incredibly durable finish.

The result? Jewelry that can withstand just about anything—showers, swims, or even that epic water balloon fight you didn't see coming! 💦✨

✨ Cleaning Tips:

• Use only water and mild soap to wash your jewelry.
• A soft cloth is your best friend (abrasive tools are not invited to this party).
• Regular cleaning helps reduce natural buildup, keeping your pieces sparkling every day.

✨ Storage Tips:

• Your jewelry comes with our Marelis pouch, perfect for keeping them safe and sound!
• Store them in a way that prevents rubbing to avoid scratches—jewelry deserves personal space too!
• Any pouch or jewelry box with a soft interior works great.
• Make sure your pieces are completely dry before putting them away.

Taking care of your Marelis jewelry is easy and ensures they stay as fabulous as the day you got them—just like you! 💎✨

Every Marelis order arrives in a custom box, complete with a cute pouch for each jewelry piece.

Oh, and here’s the cherry on top: we only use eco-friendly packaging and recycled paper, so your purchase doesn’t just look good—it does good for the planet too! 🌍💚

Yes, we do! For all out-of-stock items that are still part of our collection, you can join our waitlist.

On the product page, you’ll see a "NOTIFY ME WHEN AVAILABLE" button instead of "ADD TO CART." Just pop in your email, and we’ll send you a notification as soon as the item is back in stock.

No more refreshing the page like it’s concert tickets—let us do the waiting for you! 😉🎉

Good news—every Marelis necklace and bracelet already comes with an extender by default! We know that a perfect fit is everything, so you can easily adjust your jewelry to suit your style and comfort.

No extra orders needed—because we believe every piece should be as flexible as your fabulous plans! 😉✨

$0! That’s right—all orders come with free worldwide shipping, and we include tracking so you can follow your jewelry’s journey to your doorstep.

Because we believe fabulousness should travel the world—for free! 🌍✨

Nope! Along with our free worldwide shipping, we’ve got all duties and taxes covered. That means no surprise fees, no hidden costs—just pure joy when your jewelry arrives. Consider it our way of making your day a little shinier (and stress-free)! ✨📦

We currently ship to

-United Kingdom, United States, Australia, Canada, Europe, and most of the world—

You can find all our estimated delivery times: Click Here!

Spoiler alert: We’re fast, but not quite teleportation-level fast. Hang tight—your jewelry will be worth the wait! 😉✨

Once your order is placed, you’ll receive a confirmation email to celebrate! 🎉 We typically process and ship your order within 1–2 business days. Please keep in mind that unexpected delays can occasionally happen, but we’ll always do our best to keep things moving smoothly.

After shipping, delivery usually takes 5–15 days, depending on your location and any possible delays. We’ll email you a tracking number so you can follow your jewelry’s journey on our tracking page.

You’ll also get notifications when your order is shipped and delivered—because updates are almost as exciting as the package itself! ✨📦

You can track your order status as soon as it’s placed! Just head over to our tracking page, enter your order number and email, and voilà—you’ll see your order’s journey.

You can find your order number in your account and/or in the order confirmation email. Once you enter your details, you’ll see the magic unfold step by step:
Order Placed > Processing > Ready to Ship > In Transit > Out for Delivery > Delivered.

Our team works quickly and efficiently to process orders, so we can’t guarantee cancellations or changes once an order is placed. However, if you’ve entered an incorrect shipping address, contact us at hello@marelisjewelry.com as soon as possible. If your order hasn’t been shipped yet, we’ll do our best to adjust the details!

Think of us as your jewelry rescue squad—swift, but sometimes just a little too speedy! 🚀✨

Although this is rare, we sincerely apologize for the delay! We rely on our shipping partners to provide efficient service, but unforeseen circumstances can sometimes occur.

If your order is delayed:

• Please kindly consider possible shipping delays that may be outside our control.
• First, we suggest double-checking your delivery address to ensure it’s correct. Details like house/apartment numbers, street names, and ZIP/postal codes can sometimes be overlooked.

If everything looks good and your order is still missing, feel free to contact us at hello@marelisjewelry.com—we’re here to help track down your sparkles! 💌✨

If everything checks out and your order is delayed by more than 15 days, please contact us at hello@marelisjewelry.com, and we’ll do everything we can to assist you in the best way possible. 💌

We’re sorry for the inconvenience! While we rely on our shipping partners to provide the best delivery service, rare issues can occur.

If your order is marked as “Delivered”:

• We recommend checking the area around your delivery address and speaking with neighbors or anyone who might have accepted it on your behalf.
• Wait at least three business days for possible updates or adjustments from the carrier.
• If the package still hasn’t appeared, we suggest filing a claim directly with your local carrier.

If you’re still unable to locate your order, please contact us within 7 business days at hello@marelisjewelry.com, and we’ll assist you every step of the way. 💌✨

If you’ve received the wrong item or are missing an item from your order, please contact us at hello@marelisjewelry.com within 3 business days of receiving your package to file a claim.

Be sure to include:

• Your order number.
• A photo of the items you received.
• A photo of the shipping label.

Our team will investigate the issue with our packing team and shipping partners to resolve it as quickly as possible. We’re here to make things right! 💌✨

We’re sorry about that! This usually happens if the email address entered during checkout has a typo.

Please reach out to us at hello@marelisjewelry.com, and we’ll help you locate your order. Be sure to include:

• Your full name.
• Your delivery address.
• The phone number associated with your order.

We’ll track it down faster than you can say "sparkling jewels"! 💌✨

Your satisfaction is our priority! That’s why we offer a simple and hassle-free exchange and return policy. Here’s how it works:

✨ Returns:

• You can request a return for any product within 60 calendar days of receiving it.

✨ Exchanges:

• For defective products or items that didn’t meet your expectations, you can request an exchange within 60 calendar days of receiving them.

SHIPPING COSTS

• First Exchange: Free! We cover the shipping costs.
• Returns: Also free! Shipping costs are on us.

Conditions for Returns and Exchanges

• The product must be in its original packaging, unused, and include all accessories and the proof of purchase.
• For defective items, we’ll conduct a technical review. If a defect is confirmed, you can choose between an exchange, store credit, or a refund.

HOW TO REQUEST
Send an email to hello@marelisjewelry.com with the following details:

1. Your order number.
2. A description of the issue or reason for return/exchange.
3. Photos of the product (if applicable).

Our team will contact you within 2 business days with further instructions.

Refunds

• If you choose a refund, it will be processed within 7 business days of return approval and credited back to your original payment method.

Non-Eligible Items

• Customized products or items on sale are not eligible for returns, unless there’s a defect.

For any questions, feel free to reach out to us at hello@marelisjewelry.com. We’re here to help! 💌✨

If you’re eligible after reviewing our exchange and return policy, simply contact us at hello@marelisjewelry.com with the following details, and we’ll guide you through the next steps:

1. Order Number
2. Item(s) you wish to return or exchange

Our team is here to make the process as smooth as possible—because returning jewelry should be easier than choosing it in the first place! 💌✨

Gifts can be exchanged for store credit! If you’re eligible after reviewing our exchange and return policy, contact us at hello@marelisjewelry.com with the following details, and we’ll guide you through the process:

1. Customer’s email
2. Order number
3. Item(s) you wish to exchange

We’ll make sure the process is as seamless as possible—because returning a gift should be just as thoughtful as receiving one! 🎁✨

We cover the return shipping cost for your first return—no fees, no worries! 🎉✨

If you experience issues with the gold plating, you can submit a claim at any time. Once approved, you’ll be eligible for a replacement or store credit.

Please note: jewelry received as a gift is only eligible for store credit, calculated based on any promotional discount applied to the item. Be sure to keep any previously damaged items for future warranty claims.

Key Details:

• Your item must be purchased from marelisjewelry.com.
• Surprise products and free gifts are not covered by the warranty.
• Marelis reserves the right to deny any warranty claims.

Covered Issues:

• Significant discoloration or fading of gold or silver color.

Not Covered:

• Lost jewelry.
• Normal wear and tear, including scratches or minor damages.
• Discoloration of pearls.
• Damage caused by misuse or improper storage of the jewelry.

If you’re eligible and would like to file a claim, please email us at hello@marelisjewelry.com with the following information:

1. Your current shipping address.
2. Order number.
3. Which item is damaged.
4. Description of the issue.
5. Photo evidence.

We’re here to ensure your Marelis jewelry stays stunning for a lifetime! 💖✨

Here’s everything you need to know about our warranty for broken or defective items!

If you’ve received a defective item or a piece of jewelry that broke due to a manufacturing defect, you have up to 5 years. Once approved, you’ll be eligible for an immediate replacement or store credit. Jewelry received as a gift is only eligible for store credit, calculated based on any promotional discount applied to the item.

Important Notes:

• Be sure to keep all previously damaged items for future warranty claims.
• Your item must be purchased from marelisjewelry.com.
• Surprise products and free gifts are not covered by the warranty.
• Marelis reserves the right to deny any warranty claims.

Covered Issues:

• Manufacturing defects.

Not Covered:

• Lost jewelry.
• Normal wear and tear, including minor damages.
• Damage caused by misuse or improper storage.

How to File a Claim:
If you’re eligible and wish to open a claim, please email us at hello@marelisjewelry.com with the following information:

1. Your current shipping address.
2. Order number.
3. Which item is damaged.
4. Description of the problem.
5. Photo evidence.
6. A video, if needed (e.g., for earring clasps).

We’re here to ensure your Marelis jewelry is as flawless as it’s meant to be! 💎✨

We accept a variety of payment options to make your shopping experience seamless and convenient:

• Credit and Debit Cards: Visa, MasterCard, and American Express.
• Digital Wallets: PayPal, Apple Pay, Google Pay, and Shop Pay!

If you select PayPal at checkout, you’ll be redirected to the PayPal website to log in and review the total amount before clicking ‘Pay Now.’ Once your transaction is complete, you’ll be brought back to marelisjewelry.com to confirm your order.

We’ve got you covered, no matter how you prefer to pay! 💳✨

No worries—here are a few things to try:

1. Use a different browser or device.
2. Ensure your card is authorized for international transactions.
3. Try another payment method, such as PayPal or a different card.
4. Contact your bank to make sure there are no restrictions on your account.

If you’ve already tried these steps, it might be a temporary issue. We recommend waiting a few hours and trying again. Still having trouble? Reach out to us at hello@marelisjewelry.com—we’re here to help! 💌✨

Here’s what to expect depending on your payment method:

✨ Credit Card
Once the refund is processed by our customer support team, it may take 2 to 7 business days for the refunded amount to appear in your account, depending on your bank.

✨ Visa Debit Card
Online purchases made with a Visa Debit Card are processed like a credit card. Refunds typically take 2 to 7 business days to show in your account.

✨ PayPal
As soon as the refund is issued to your PayPal account, you’ll receive a notification from PayPal. It may take 2 to 7 business days for the refund amount to appear in your account.

If you have any questions or concerns about your refund, feel free to contact us at hello@marelisjewelry.com—we’re here to help! 💌✨

447 Broadway 2nd FL #879, New York, NY 10013, USA

To enjoy the Buy 2, Get 1 Free promotion, simply add 3 pieces of jewelry to your cart. This offer is cumulative, so if you add 6 items, you’ll get 2 free, and so on—no minimum spend required!

✨ Important Details:

• Jewelry sets count as one (1) item.
• Free gifts unlocked in the cart do not count toward the 3 items.
• Only one (1) discount code is allowed per order. If you apply a second code, our system will automatically choose the better discount and ignore the other.
• Don’t forget to enter your promo code in the discount box at checkout! The item with the lowest price will automatically be discounted to zero.

Happy shopping—because who doesn’t love a little extra sparkle for free? ✨💎

Only one (1) discount code can be applied per order.

If you try to use a second code, our system will automatically select the best discount for you, and the other will not be applied.

We keep it simple so you can focus on the fun part—choosing your favorite pieces! ✨💖

To qualify for our free gifts, simply meet the minimum purchase amount required. Once you hit the threshold, you’ll receive a free gift and a bracelet—because we love spoiling you just as much as you deserve! 🎁✨

Make sure to check your cart at checkout to see your goodies included. Happy shopping! 💖