Payments and Shipping

We accept payments with Visa, MasterCard, and American Express. In addition to major credit cards, we also accept PayPal, Apple Pay, Google Pay, and Shop Pay for your convenience.

No matter how you prefer to pay, we’ve got you covered! 💳✨

FREE Worldwide Shipping 🌍✨

Yes, you read that right! We offer FREE worldwide shipping on all orders—with no extra fees. Plus, we’ve got customs duties and taxes covered. Now, let’s get your jewelry on its way!

Estimated Delivery Times:

• United States: 3 - 6 business days
• United Kingdom: 4-6 business days
• Australia & Canada: 4-6 business days
• Europe: 4-6 business days
• Rest of the world: 4-8 business days

🛠️ Important Notes:

• Orders ship out within 1-2 business days—we’re fast, but not teleportation fast (yet).
• Delivery times depend on couriers and may vary due to traffic, weather, or surprise unicorn parades.
• Double-check your address—typos like "Streat" instead of "Street" can make your package go on an unplanned adventure.

Where We Ship:
We deliver to the UK, US, Australia, Canada, Europe, and most of the world.

---

Order Process & Tracking 🚀

After placing your order, you’ll receive a confirmation email (cue happy dance!). Your order will usually be processed and shipped within 1-2 business days.

As soon as it’s on the way, we’ll send you a tracking number so you can follow its journey. You’ll also get email updates when your order is shipped and delivered.

Track Your Order Here: www.marelisjewelry.com/apps/parcelpanel

⚠️ Didn’t get your confirmation email? It’s likely a typo in your email address. No worries—just contact us at hello@marelisjewelry.com, and we’ll help you out!

---

Order Status 🛤️

Curious where your order is? Use our tracking page to check its progress. Enter your order number and email to see updates like:
Ordered > In Process > Order Ready > In Transit > Out for Delivery > Delivered.

https://www.marelisjewelry.com/apps/parcelpanel

It’s like watching your jewelry take a mini vacation before it lands at your door!

---

Cancellations & Changes 🔄

Our team is super speedy, so we can’t guarantee cancellations or changes after an order is placed. However, if you notice an address error, email us at hello@marelisjewelry.com ASAP—we’ll do our best to save the day when within the 24-48 hour processing window!

---

Trouble Placing an Order? 🤔

If your order won’t go through, don’t worry! Here are some quick fixes:

1. Try a different browser or device.
2. Ensure your card is open for international payments.
3. Try another payment method (PayPal’s always a trusty sidekick!).
4. Check your internet connection—it might just need a snack break.

Still stuck? Reach out to us at hello@marelisjewelry.com—we’ve got your back!

---

Late or Lost Orders 🕒

We’re sorry for the delay! While we rely on our shipping partners to deliver the sparkle, hiccups can happen.

If your order is delayed:

• Double-check your address details (house number, street, and postal code).
• If your order is over 30 days late, contact us at hello@marelisjewelry.com, and we’ll do everything we can to assist.

If your order is marked “Delivered” but missing:

• Check around your address (sometimes it’s hiding in plain sight!).
• Ask your neighbors if they’ve seen it—it might have made a pit stop.
• Wait at least 3 business days for potential updates.

If you still can’t find it, contact us within 7 business days, and we’ll help every step of the way!

---

Missing or Incorrect Items 😔

Oops! If something’s missing or incorrect, email us at hello@marelisjewelry.com within 7 business days of receiving your package. Include:

1. Your order number.
2. A photo of the items you received.
3. A photo of the shipping label.

We’ll sort it out faster than you can say “sparkle.”

---

Our Warranties 🔒

Lifetime Color Warranty

We’ve got you covered for any gold or silver color issues—forever!

What’s covered:

• Significant color fading or discoloration.

What’s not covered:

• Lost jewelry.
• Damage from misuse
• Pearl discoloration

To file a claim, email us at hello@marelisjewelry.com with:

• Your order number and item details.
• A description and photos of the issue.

Broken/Faulty Item Warranty

If your jewelry arrives faulty or breaks due to a manufacturing defect, you’re covered for 5 years after delivery.

What’s covered:

• Manufacturing defects

What’s not covered:

• Lost jewelry or damage from misuse.

To submit a claim, send us:

• Your order number, and item details.
• A description, photos, and a video if needed (e.g., for earring clasps).

We’ll make sure you’re taken care of—because you deserve nothing less than perfection! 💖